Richard Casino Review

Richard Casino is a new brand for Australian online casino players to use and it already offers thousands of games. The simple but well designed platform communicates opulence with its gold and green colour palette. I wanted to see if it has the potential to be the market leader it claims to be. 

Richard Casino Bonuses

The welcome bonus is an attractive feature of Richard Casino, since the amount you can get is an impressive $5,000. Of course, your bonus depends on the size of your deposits. 

The brand breaks up this offer and applies it to your first three deposits:

I thought the minimum deposit of $20 was very reasonable, but manage your expectations, as the spins can only be used for BGaming games.

This brand does have additional bonuses and I liked the Birthday Gift idea, giving you $500 and 30 Free Spins. However, the standard bonuses are fewer than many other casino platforms have on offer. Options include a weekend bonus and a High Roller bonus of 50% up to $2,500. Do take note of the minimum deposit requirements so you’re sure to get the benefits! 

There are also unique bonuses you can expect, but note that email verification is needed to qualify for this. 

Games

Richard Casino is adding to its game portfolio all the time, so you’ll see an impressive number of titles under "New" when you browse game options. This platform gives you the chance to play games in demo mode, even if you haven’t signed up yet. So, you can really test out the platform to see if you’ll enjoy it.

The brand uses over 50 developers’ games and luckily they include games from respected companies like BGaming and Yggdrasil. So, players can expect quality gaming while using Richard Casino. 

You can use developers as a filter option if you have favourites. The site also has buttons to filter the games according to type, like Pokies or Live Casino, or what’s currently popular. The search bar is also available if you’re looking for something specific. 

The page design ensures you have a large thumbnail of each game to consider, which helps you note themes and game types you may like, even when just scrolling through. 

Payment Methods

The brand requires a minimum payment of $20 with most payment methods. This is for VISA or Mastercard payments, as well as a few digital wallet services that are available. Well-known digital wallet vendors that are supported here are Neosurf and MiFINITY. With some of these deposit methods you can deposit up to $6,000 at a time. 

Compared to many other online casinos, the cryptocurrency services are limited, but do click on one of the "Deposit" buttons before making your final choice. The general list isn’t always up to date and you may find more options once the "Deposit" window pops up. With many of the crypto payment platforms, there’s no maximum limit to how much you can deposit.

Richard Casino Withdrawal Time

Withdrawal options depend on your currency and are rather limited for A$, as you can only pick either bank transfer or crypto. No e-wallet payouts are offered at the moment. 

While crypto gives you instant access to your money, you’ll need to plan for a 3 to 5 day transaction period if you request a payment to your bank. A bank transfer also requires a minimum withdrawal of $100, so it’s vital to plan your budget  efficiently in order to gamble responsibly. 

Usability

I found the site very easy to navigate and quickly got used to accessing menu options via the left sidebar menu. The quick navigation buttons at the top, giving access to Games, Promotions and the Loyalty Program, are logical choices, as it makes it easy to open pages you’re likely to use often, without even needing to open the menu on the side. 

By making the left sidebar only pop open when you click on the menu icon, the entire screen is available for game information. This results in a more engaging experience - especially thanks to the bright, flashy game thumbnails that are reminiscent of a real casino.

How to Create an Account?

I found this is one of the casino sites that people unaffiliated with the original brand often use to try and make money off. So, make sure you’re using the correct link when browsing for this brand, as there are similar URLs that navigate to alternative pages.

You can check out the site before registering. When you’re ready to start, on the authentic Richard Casino page, you’ll find the Sign Up button in the top right corner.

Sign up with your email and you also need to create a password. Read all the text on the registration box, so you don’t tick the promotion box if you don’t want to receive their marketing material. 

Prepare yourself for some pop ups, because the brand is more intentional about getting you to complete your profile. Before you can browse the site after the initial sign up, you’ll get popup windows to complete your personal details and make a first deposit. If you prefer to first browse the site before deciding how much to deposit, just "Exit" those boxes.  

How to Complete the KYC Process?

When you’re ready to share your details and deposit, you’ll do it via "Profile" on the menu on the left sidebar. Fill in the blocks with your personal details and under "Verification" you can drag and drop files to prove your identity, address and first payment. The brand does give clear descriptions of the documents they need, with a selfie of you holding your ID is a valid option. 

Something that’s not standard on all casino platforms is a phone verification feature. And the "Back Home" button makes navigation from this page super easy. 

Richard Casino on Mobile

Unfortunately, there's no app for Richard Casino yet, but their customer support confirms that they’re working on it. 

You can access the site on a mobile device and view it via a browser, and I found it very responsive. I appreciated the menu across the bottom of the screen which makes for easy one-hand navigation. The pages load quickly and game thumbnails are big enough to easily see what to try next. 

Customer Support

The brand doesn’t have a phone number to call, but this has become fairly standard with most casino pages. The live chat feature lags when opening, but works well after a few seconds. Just note that this brand doesn’t make use of bots, so depending on how busy they are, you may wait for an agent for a minute or two. It does update you on your position in the queue, so you know how long you’ll have to wait. 

Replies were relevant and I waited less than a minute for feedback on most questions. There’s also a robust FAQ page and an email address, but replies for sent queries take a while to reach you.

Problems With Richard Casino

This online casino does leave room for improvement, since they’re not on par with many others in terms of payment and withdrawal options, or using AI to provide faster live chat feedback. Users also comment on the requirements for wagering that are higher than some other vendors. 

However, it’s worth noting that this casino is one of the newer ones around, as they only launched in 2023. They’ve created an impressive foundation and hopefully they’ll keep on improving so they can compete with the best brands in today’s gambling industry.

John Gold

Editor-in-chief

Starting as a typical gambler, I was interested in how the industry works. And now, for more than 10 years, I see myself as a gambling expert. After trying out more than 500 pokies, I'm ready to share my insights and tell you what you need to look at to get a good gaming experience.

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