Zoome Casino Review

Zoome is an online casino owned by Dama N.V., and it operates under a Curaçao licence, 8048/JAZ2020-13. It’s a new player in the industry, as it was only established in 2022. However, it does have attractive features, including making it easy to exercise responsible gambling.

We followed their registration process, tried out pokies and bonuses, considered their usability, and even tested their support features to see if the newbie brand deserves the gaming community’s support.

Zoome Casino Bonuses

The bonuses and promotions are some of the attractive features of this platform, as they regularly add new ones. For example, they may create one for an upcoming holiday, so it’s worth checking the menu regularly. Temporary special quests will be showcased there, too. For these, you’ll be able to play slots, with every bet earning you points to achieve levels in the quest. If you reach the highest level, you’ll get a major prize.

When you join, you’re eligible for a Welcome Pack that runs over your first three deposits. The minimum deposit to activate these special offers is $30 for each, and remember to use the promo codes as shown in the table above.

You can also make use of the Highroller Bonus if you deposit at least $450 the first time. With code HIGHROLL, you can get 125% up to $1,500.

Other bonuses offer specials on certain days of the week. For example, a Combo Tuesday Bonus offers 40% up to $150 and 40 Free Spins and a cashback special on Thursdays.

Zoome also has tournaments with huge prize pools and a loyalty program with 10 levels. With the latter, you earn points when playing slots with real money, and throughout the different levels, you can earn 620 Free Spins as well as money gifts. 

Games

At Zoome Casino, you can play both standard casino games and live games. The live experiences include blackjack, baccarat and roulette, but unfortunately, crowd favourites like poker don’t feature.

For other games, you can take your pick from slots, jackpot games, and even fun crash games. With most of these, you can play a demo, but you do need to sign up first for the privilege. This empowers you to see if this platform suits your gaming preferences quickly.

The company has partnered with many developers, and you can pick from over 3,000 games. Their game portfolio includes respected providers like Yggdrasil and BGaming. By default, market-leading brands are at the top of the providers list on the games page, so it’s easy to filter and find some of your favourites.

Other methods of selecting a game are by using shortcuts shown across the top of the games page, or sorting them by characteristics like “popularity” or “newest”. A search bar is also available and appears at the top, no matter which page you’re on. Therefore, it’s quick and easy to get to your next game.

Payment Methods

Australians can pay for their games with cards, e-wallets, or cryptocurrency. Crypto players can use Bitcoin, Litecoin, Ethereum, Dogecoin, and a few more.

For all deposit methods, processing will be instant, and they’re all fee-free. The standard minimum payment is $20.

When opening up the deposit window, make sure the toggle is switched on if you want to make use of a bonus. Also, there are default amounts to click on, so you don’t even have to type. But Zoome’s default option isn’t always the minimum allowed amount. So, to manage your budget, always check the details thoroughly before clicking on “Deposit”. 

Zoome Casino Withdrawal Time

There are fewer withdrawal options compared to deposit methods, as you can only pick between Crypto and bank transfers. There's no fee for a standard bank transfer, but you’ll wait 24 hours for the payment to reflect. For PayAnyBank and Crypto, the transactions are processed instantly. The minimum withdrawal limit for a bank transfer is $75.

Usability

We found the Zoome Casino platform easy to navigate, as most of the menus make sense, with logical destinations whenever you select a button. Also, the black background with the bright icons and yellow buttons makes it easy to identify where you need to click.

A notable drawback is that the page loading speed is slow sometimes. Also, having support features in the sidebar would have been even better, but you can scroll down for resources like the FAQ page, and the live chat option is on the screen at all times at least.

How to Create an Account?

You start off by sharing your email address and creating a password. Also, confirm the country and currency, and if you don’t want their marketing campaigns filling your inbox, ensure that box is unticked before confirming registration with “Sign Up”. 

How to Complete the KYC Process?

To verify your identity, use the “Profile” option in the left sidebar or the drop-down list in the top right corner. You can upload all the documentation they need or simply drag and drop onto the page.

You’ll require:

Zoome Casino on Mobile

You can access this casino via a browser on your mobile device, but there’s no app to download. The pages are responsive, and it’s still fairly easy to navigate, thanks to buttons being a convenient size to click on.

The menu at the bottom of the screen helps navigate to popular pages like slots and live games. We liked the “Search” button there, as it helps users find any game they want without even opening other menus.

Customer Support

Zoome Casino offers sufficient customer support in the form of live chat. We found the system to respond quickly, and the feedback was adequate and was sent back almost immediately. Based on the grammar, support agents may be using translating tools, but this didn’t affect the helpfulness of the service.

There is also a support email address to use, namely [email protected], from which you’ll get feedback within minutes. The FAQ page offers some standard answers on topics like registration, tech problems, and password management. Unfortunately, there’s no published contact number.

This platform empowers users to manage gaming habits and easily implement responsible gambling. You simply need to contact support to activate tools like:

And if you make changes to limits, it won’t be active immediately, which helps to protect you against impulsive decision-making.

The brand provides extensive resources on where to find help, or to protect minors. You’ll find it all on the “Responsible Gaming” page, with the shortcut available at the bottom of each page. 

Problems With Zoome Casino

We found the website had some lag, so be prepared to wait a few seconds for some pages to load. Certain buttons also take time to register your selections, which happens on both desktop and mobile. Reloading the page usually fixes the problem if it seems like the site has frozen.

It’s unfortunate for a new platform not to accommodate users by providing an app, and according to the support team, they’re not even planning one for the near future.

Some users have complained about the platform not paying out winnings, but in most cases, it seems there were account issues, such as players not yet completing the verification process. Ensure you have this in place and understand the wagering rules, and you shouldn’t have any problems.

As mentioned, while it has a large number of games available, it doesn’t offer poker and it also doesn’t have a sports betting feature.

Poppy Bate

Casino Review Expert

Poppy joined BetPokies in 2021, setting high editorial standards. She now leads the creation and research of online casino reviews and writing about them. Poppy's commitment ensures reliable, objective information for visitors.

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