Spinch Casino Review

Spinch Casino immediately catches your attention with its contrasting colours of blue and orange.

"Spinch" is the name of the squirrel and icon associated with this brand. This is actually a platform belonging to Bets Entertainment N.V. and therefore operates under its Curacao iGaming license with registration number 155648.

Spinch Casino Bonuses

Spinch Casino offers a reasonable number of bonuses, which includes the Daily Cashback of up to 20%. Your cashback percentage will depend on multiple factors like your position in the loyalty program and how much you deposited the day before. 

There are also special offers on certain days:

When you sign up, Spinch gives newbies a staggering 100% up to $10,000 Welcome Bonus. Unlike brands such as Richard Casino and LetsLucky that have a signup package spread over multiple deposits, this one only relates to your first deposit, if you enter the code WBSPIN.

To budget appropriately, know that while the minimum is set at $45 to be eligible for the Welcome Bonus, some other bonuses only require $30 to activate them.

The platform does offer a VIP program and it has six levels, based on points you accumulated. You’ll receive a point for every $1 deposited. This affects cashback you can expect when you replenish your player wallet:

Games

The brand claims partnership with over 60 game providers and luckily this does include much respected brands like BGaming, Yggdrasil and Playson. With a long list of providers, Spinch gives access to over 7,000 pokies and you can expect popular ones like Book of Helios and Red Dog. Crypto players will appreciate that as part of the game portfolio, there are over 5,000 game options they can take part in. 

We really appreciated the range of quick navigation buttons on the Games page, as it covers more categories than on many other platforms. Instead of just the common game groups like "Pokies" and "Live", you can also select "Bonus Buy" and "Crypto".

There is a slight lag when you click on a category button, but after just a few seconds the games will display. With the game providers’ names at the bottom of each game thumbnail, it’s very easy to see options from developers you already trust and enjoy.

Payment Methods

Spinch will cater for most Aussies’ payment preferences, as they have all the major options available:

On all options, the processing time is instant, which proves the brand has an excellent infrastructure. Except for crypto payments that start at 5 USDT, the minimum deposit amount is $30. 

Unlike platforms such as JustCasino that automatically initiate the Welcome Bonus on the first deposit, it’s your responsibility to add bonus codes on Spinch. So, when topping up your wallet, remember to check that the bonus toggle in the payment window is switched on, if you want to use it, and add your bonus code. 

Spinch Casino Withdrawal Time

For withdrawals it’s also best to open up the window by clicking on a blue "Withdraw" button on the Withdrawal Methods summary table. This gives access to more accurate information, such as the real timeline for bank transfers.

While card, e-wallet and crypto payments will be instant, a bank transfer can actually take up to 10 days, not 3 days as mentioned on the summary. Keep these details in mind if you want your winnings paid out by a certain date. 

Usability

We quickly became comfortable using the website, because navigation is intuitive and there are action buttons for all important activities, such as depositing money or getting more information on the VIP program. Without cluttering the pages the brand provides a lot of information on various topics, helping you understand bonuses and features after just a few clicks and minimal scrolling.  

Know that this platform will block you if you try to access it from certain geographical areas. Therefore, if you want to play your favourite games while travelling the globe outside Australia’s borders, you may need to use a VPN.

How to Create an Account?

The first step to create an account with Spinch is to share an email address and create a password. Then a window automatically opens that requires more personal information like your name and contact number. After this you will be shown the deposit window, but you can close it and pay later if you first want to browse the site and plan your plays. 

How to Complete the KYC Process?

To manage your account, including the KYC process, click on "Profile" in the left sidebar and add information for:

Once you’ve submitted your documents, you’ll get feedback within 24 hours. In the meantime, your player status will change to "Temporarily Approved" and you can start playing. However, you can’t deposit more than $750 and the platform won’t allow withdrawals yet. They will inform you if additional information is required for full approval.

Spinch Casino on Mobile

Spinch in your browser on a mobile device is already fun to use, since the site is responsive and easy to navigate. Access options via the menu and five quick navigation options at the bottom of the screen. There’s a lot of information to scroll through, like game thumbnails and shortcuts to game categories, but it doesn’t feel cluttered. 

The app, which is very similar to the website, is available for Android, iOS and your computer. Here especially the bright blue and orange help you easily find important icons and buttons to streamline your user experience. 

Customer Support

You have a few ways to ask for assistance, including a contact number, their email, an online form and live chat. The chat feature is active 24/7 and for our query we received quick feedback containing information and relevant links.

You can use the chat support even before registering, which not all platforms allow. However, there were times when the chatbot lagged and didn’t respond. Restart the chat and you should get answers within a minute or two.

Problems With Spinch Casino

Spinch Casino does share information on responsible gaming and provides excellent tips on cultivating good habits. However, it doesn’t state clearly how to activate features like "cooling off limits" and "self exclusion". We had to ask the support team about it and luckily you can activate it. For "self exclusion" you can make a request via chat and they will connect you with a relevant email service for this purpose.

Some users complain about the platform delaying their withdrawals, but Spinch seems to be helpful and competent, as they always respond to complaints, even when it’s reported on other platforms like Trustpilot.

Players may feel the VIP program requires too high an amount you need to play before you get access to some perks. Also, they’ll need to improve their withdrawal timelines if they want to keep up with other market leading iGaming brands. 

Poppy Bate

Casino Review Expert

Poppy joined BetPokies in 2021, setting high editorial standards. She now leads the creation and research of online casino reviews and writing about them. Poppy's commitment ensures reliable, objective information for visitors.

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