Slotozen Casino Review

Slotozen hasn’t been around for a very long time but we wanted to see if this is an online casino players should start supporting. They do have features that can make your iGaming experience more "zen", such as some innovative design features and low minimum deposit amounts.

However, we did find areas they can improve if they want to get on par with the established brands in the online gaming industry. Read our feedback to see if you want to give them a try. 

Slotozen Casino Bonuses

Your welcome bonus at Slotozen is spread over five deposits, which is extensive compared to competitors who often only divide welcome packages between three deposits. For each of these welcome bonus offerings you only have to deposit $20.

Note that the platform stipulates which game you can use the spins on with each offering, so you are limited in how you implement your free gift.

Slotozen also has weekly bonuses, such as Weekend Reload 50% and Cashback 4%. Furthermore, with exclusive bonuses you can enjoy perks like bonuses on your birthday.

The promotions page is well organised, with buttons like "Welcome Pack" and "Weekly Bonuses" at the top. This makes for quick navigation to information that’s relevant for a specific user.

We also liked the Daily Loot Box which is easily accessible via a button at the top left of the screen. Just click on the small grey gift icon to open a popup screen. These bonuses are offered every day and all you do is select one of three boxes. It may be empty, or you’ll win spins or cash bonuses.

Other bonuses will come into play if you verify your email address, so remember to check your inbox after signing up.

Games

The Slotozen platform gives access to 3,500+ online pokies and some of them are from reputable providers like BGaming. If you have a favourite developer, you can scroll through their list of providers on the right of the screen when on the games page. Click on a name and the platform will filter the games for you.

Other filter options that make the games page user-friendly is sorting them alphabetically, by popularity or how new they are to the platform. You can also click on navigation buttons for "Pokies", "Live", "Table Games" and some other options. Even when on another page, there’s a search bar for games at the top left of the screen. So it’s always easy to navigate to your next game of choice. 

Game thumbnails are smaller than on platforms like JustCasino, but showing the developer of each game below the image is helpful. This is a feature you don’t yet find on all iGaming platforms, and we hope more brands start using it.

Payment Methods

Slotozen’s list of payment options is shorter than some of its competitors’ but at least they cover all the popular options of modern players, including card, e-wallets and crypto. We do appreciate that their minimum deposit amounts are quite small. For most payment methods Aussies only have to commit $20, while competitors often start at $30 or even $45. 

The payment portal has excellent design features, including default deposit amounts that save some time. Also, all the information about your welcome bonus is on display in the payment screen, so you know what to do to access that benefit.

Remember to activate bonuses by using the toggle, so you don’t miss out on special offers.

Slotozen Casino Withdrawal Time

The withdrawal process is one area that needs improvement, because it can take as much as 10 days before you receive your money via bank transfer. In contrast, well-known platforms like Just Casino can offer instant transfers for all withdrawal options. 

Also, note that there are fewer withdrawal methods to pick from than on some other online casinos.

Usability

Throughout the website we found a user-friendly approach, such as a minimalistic design that helps you quickly identify navigation buttons. We also appreciated the sidebar menu that can collapse from words to just icons, as this allows more space for the games and other important information to be displayed across your entire screen.

How to Create an Account?

You only need to share your email and create a password to create your account. You’ll find the "Sign Up" button at the top right of your screen. Slotozen does prompt you to complete your profile and make a first payment but you can close those popups and first scout the website if you prefer.

How to Complete the KYC Process?

After registering you can click on the profile icon at the top right of your screen, which will open up a page to update your information, complete verification and offer some security options like changing a password. Simply click on the relevant tab and follow the instructions.

For identity, address and payment verification you can drag and drop relevant documents onto the page. This has become standard for today’s casinos, as it’s quick and user-friendly. Just remember to click on "More info" to read the exact requirements, so you can submit the right documents and ensure there’s no holdup with your verification process.

Slotozen Casino on Mobile

Users’ mobile experience is another aspect Slotozen should prioritise and improve, as the brand doesn’t have the most mobile friendly site we’ve experienced. Platforms like LetsLucky offer buttons for quick access to the most important features, but Slotozen requires a lot of scrolling and you first need to tap the three-bar menu icon to easily navigate.

Also, the brand doesn’t offer an app yet. Brands like Loki Casino offer players many extra features via their app, so some players may be put off by Slotozen’s lack of creating a positive user experience while playing on the go. According to their support team we can expect an app to be released in future though. 

Customer Support

Slotozen doesn’t offer phone support and although there’s an online form to complete, they don’t even advertise their support team’s email address. Luckily, we found the chat feature helpful, as you get feedback within seconds and the answers were detailed and relevant. 

For basic answers they offer a FAQ page and it covers multiple topics, from bonuses to responsible gaming.

Regarding responsible gaming, this is one of the platforms that don’t only offer self exclusion but also personal limits that can help players practice good habits while still enjoying the games. There’s also sufficient information on third parties to contact if you do feel you need professional help. 

Problems With Slotozen Casino

In general the website is user-friendly, but there are design flaws, such as buttons with unclear text. Still, other features like the sidebar becoming compact (see above) is very innovative.

The brand clearly displays its licensing information under the Curacao authorities, so you’ll be using a registered casino. However, know that this is a fairly new brand in the industry, so it still needs to prove whether it’s here to stay.