Pokie Spins Casino Review

Pokie Spins was launched in 2019 and has had a bumpy ride so far. Despite offering more than 4,000 pokies and an appealing $5,000 welcome bonus, the casino does not have a valid license. Furthermore, I discovered multiple player complaints concerning voided bonuses and winnings.

On the upside, the casino offers a VIP Club and a Loyalty Rewards system with levels from Bronze to Platinum. There’s also a wide offer of daily and weekend promotions, like the Weekend Exhibits or the VIP Expo, but I get into more details below. 

Pokie Spins Casino Bonuses

You are off to a great start at Pokie Spins, thanks to the up to $5,000 first deposit bonus. The offer is available to all new players with mininmum deposit $20 and comes with free spins. The formula to calculate the number of free spins is interesting — 1 free spin for each dollar you deposit for the welcome bonus.

So, if you deposit $20 for the offer, you’ll also get 20 free spins on top of the $40 bonus corresponding to the 200%. Also, remember that you can get a maximum of 100 free spins with this offer.

Since wagering requirements are essential to Aussie pokie players, I couldn’t omit this information. The bonus amount and the winnings from the free spins come with wagering requirements of x35. Unfortunately, Pokie Spins decided to impose wagering requirements on the deposited amount.

The rewards from Pokie Spins continue with the first deposit offer:

Games

You can enjoy over 4,000 games delivered by top providers such as iSoftBet, Betsoft, Playson or Wazdan. There are 17 software providers in total, so you can count on diversity and plenty of titles to find your favourite.

You can easily filter the available games using the “Hot Games”, “New Games”, “Table Games”, “Video Slots” or “VIP Picks” buttons on the website. Despite having lots of games, the Pokie Spins interface has a smooth design.

I especially appreciated the “Macau” section of Pokie Spins. Here, the online casino handpicked the most popular and exciting Asian-themed pokies. Alternatively, you can access the Live Casino section, where you’ll find lobbies for Roulette, Blackjack and Baccarat with multiple variations.

The Wheel of Luck section is a lovely touch from Pokie Spins, offering add free spins bonus, loyalty points, surprises, and many other bonuses. Each deposit brings you three spins on the Wheel of Luck, but remember that you can only spin once every 6 hours. 

Payment Methods

Firstly, the casino only offers five deposit methods: Revolut, MiFinity, Neosurf, Visa and MasterCard. This number is relatively small compared to other casinos in Australia, where the average is over eight options.

Secondly, the withdrawal options are limited, as you can only withdraw using VISA. This lack of variety is a concern, as different people have different preferences regarding managing their funds.

Also, while the casino states it accepts cryptocurrency and gives you instructions on the Help Page on how to deposit, this is not reflected in the sign-up form or anywhere else. On the bright side, all the deposits are instantly processed, and you won’t have to worry about any fees or additional taxes the casino imposes. The payment method you choose, however, may contain a fee.

Pokie Spins Casino Withdrawal Time

It takes a lot of work to withdraw money from this platform. Moreover, the minimum withdrawal amount is $100, a fairly large sum. If you win big, you can't withdraw all your money at once. The maximum amount you can withdraw is $10,000 per 10 business days.

Pokie Spins usually process withdrawals of lower value within three business days, and there are no added fees you need to worry about. 

Usability

The navigation on Pokie Spins casino is reasonably straightforward. The design is playful, and the four-leaf clover gives you an Irish feeling. The playful characters (from the Promotions page, for example) contribute to the joyful atmosphere and overall great experience.

The menu bar on the left has all the buttons to navigate the various sections. The search bar is a big plus as it’s fast and accurate. Furthermore, I appreciated the in-depth filters that allow you to sort the games in multiple ways.

Even without filtering, the game icons fit perfectly on the page, and the “Show More” button makes the pages easy to navigate as you don’t have to scroll down through hundreds of online pokies.

Speaking of the “Show More” button, it can take some time to get the next batch of games and the loading speed on some pages (Wheel of Luck, for example) can be slower. However, it doesn’t have a great impact on overall usability.

How to Create an Account

Creating a new account at Pokie Spins is a straightforward experience. From the homepage, you click the yellow "Join" button to get started. Next, you get an excellent one-page registration form; nobody wants to insert endless personal information pages.

Simply add your email, password, full name, DOB, address and phone number before confirming you’re over 18 and agreeing to the Terms and Conditions to finalise the process. 

How to Complete the KYC Process?

Unfortunately, I couldn’t find any information on the Pokie Spins website regarding the KYC process, requested documents, or verification time. However, I discovered a worrying mention on a forum three years ago when a player could not complete the KYC upon requesting a withdrawal. The player was asked for notarised documents, which is not common among online casino operators. 

Pokie Spins Casino on Mobile

Poke Spins does not offer dedicated mobile applications. Instead, they went for a fully optimised mobile website to deliver a good user experience regardless of screen size or operating system.

The design for the mobile website is consistent with what you have on the desktop, and the navigation is smooth with a quick loading speed and no bugs that I noticed. The side menu is now available on top from the standard ☰ button, while all the filters and sections are still present. Furthermore, all the games available on the desktop are available on the mobile web version as well. 

Customer Support

It feels like Pokie Spins doesn’t put much value on Customer Support since they only offer an email option. Indeed, there’s the Help Page with info about transactions and rewards, but the absence of live chat support is a minus.

With email being the only way to contact the support team, I would’ve liked to see a contact form at least. Also, the average reply time of 3 hours is not fast enough, given that there are no alternative contact methods.

Problems with Pokie Spins Casino

After checking multiple forums and websites, I identified several players complaining about their bonus funds or winnings voided by the casino. This is a recurring action, and it can negatively affect your overall experience.

Also, some platforms discuss players' accounts being closed with delays upon request. Both matters are equally crucial for casino enthusiasts, and you should consider them before joining.

Furthermore, playing at an unlicensed casino is also a considerable risk since there’s no higher authority to contact if things don’t go well. Also, the casino doesn’t offer any responsible gambling tools such as setting limits, self-exclusion, or anything else. 

Poppy Bate

Casino Review Expert

Poppy joined BetPokies in 2021, setting high editorial standards. She now leads the creation and research of online casino reviews and writing about them. Poppy's commitment ensures reliable, objective information for visitors.

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